After you place an order on our site, you will receive an order confirmation email. Once this order confirmation email is received, your order is being processed + cannot be canceled. A second email will be sent with tracking information + order details once the order ships from our fulfillment center.

We accept all major credit cards, PayPal, Apple Pay, Amazon Pay, Google Pay + AfterPay

IN COMMON currently ships to all 50 states, Puerto Rico + Canada. You may experience longer shipping times when shipping to Hawaii, Alaska, Puerto Rico or Canada. Unfortunately, we do not ship to PO boxes. Shipping rates + fees differ on international shipments to Canada.

• FREE Standard Shipping (5-9 business days)*: on orders over $65
• $25 Flat rate shipping (typically 3-5 business days)* + handling: to ship to Canada. We ARE NOT RESPONSIBLE for ANY customs fees for any reasons, extra fees, backend charges + applicable taxes to cross the border.

*Shipping may take a few extra days if an order is placed on a weekend or holiday.

Yes, we offer express shipping to any of the 48 contiguous states. We cannot rush orders to Alaska, Hawaii, Puerto Rico or Canada.

• $14.99 Express Shipping (2-3 business days)*

*Shipping may take a few extra days if an order is placed on a weekend or holiday.

We do our best to get orders to you ASAP. If you already placed your order we cannot edit the shipping address you submitted originally. If you would like help updating your shipping address on file please email [email protected].

If your shipping address is incorrect on international shipments you may incur supplemental fees.

We’re sorry to hear you didn’t love your IN COMMON products! We offer a 60-day return policy. Please email [email protected] with your order number + the products you would like to exchange or return. Please note your shipping charges cannot be refunded. If you wish to return from Canada you are responsible for shipping the product back to our office located in Miami, Florida, USA.

If your order is damaged or lost please email [email protected] + include the order number + details of the issue. Please include photos if possible. Unfortunately, we cannot replace or refund purchases made outside of the incommonbeauty.com website. If you purchased your product from a salon, please contact the salon for its return policy.

Once our customer service team verifies an order has been refunded, it generally takes 5-10 days to appear on your statement.

IN COMMON products are developed + produced within the USA.

Yes! Committed to going above + beyond the industry standards, we’ve designed our products to the highest level of performance, efficacy + luxury—we spare no effort to achieve those high levels. We felt a responsibility to create paraben-free formulas in the interest of strong customer demand + our brand ideals.

We use a number of different ingredients, many based on food preservatives. Some examples include sorbic acid, potassium sorbate + sodium benzoate. 

We infuse every single one of our products with our exclusive C3 Custom Care Complex^™ technology to restore hair back to a healthy state: The cuticle is sealed, the cortex is reinforced + the hair resists damage. Learn More

In order to maintain a high level of performance, a certain amount of alcohols is necessary in specific formulations. However, we formulate our products with cosmetic-grade alcohols that do not dry out or strip the hair of its natural oils. As a result, you can achieve the style you desire without the negative effects with which alcohols are sometimes associated.

Primarily used in shampoos, sulfates are a class of cosmetic ingredients known as surfactants, which act as cleansers. Some examples of commonly used sulfates include sodium lauryl sulfate + sodium laureth sulfate. Recent concern surrounding the harsh qualities of certain sulfates motivated us to ban sodium lauryl sulfate + ammonium lauryl sulfate from our formulations, both of which can over-cleanse the hair + scalp of its healthy natural oils + lessen the longevity of hair color. Instead, we formulate using sodium lauryl sulfoacetate, sodium lauroyl sarcosinate, cocamidopropl betaine, sodium cocoyl isethionate, + cocamide MEA, which are ultra-mild + highly effective surfactants derived from coconut oil.

No. Sodium Chloride has been shown to break down keratin bonds, which can affect keratin-treated hair. For this reason, we do not include Sodium Chloride in any all IN COMMON hair care products.

Yes, we strategically utilize high-performance silicones in many of our products to deliver softness, shine + protect against further loss of moisture. The silicones used in IN COMMON products are water-soluble therefore alleviating concerns about buildup or unwanted “weight” on the hair. We never use lower grade silicones, which are not water-soluble + act as “fillers” that weigh down + overload the hair. In addition, many products on the market utilize silicones only to address the cosmetic surface layer needs of the hair, resulting in temporary results. IN COMMON technologies—specifically our C3 Custom Care Complex^TM + Hydra-Protecting Technology—provide a more holistic approach + simultaneously repair + hydrate hair internally while also sealing + protecting the outer cuticle layer.

Yes. All of our products, including shampoo, are safe for color-treated hair. This means that they are gentle, non-stripping + help prevent color fade.

Yes. All of our products are safe for every type of hair extension

Yes, all IN COMMON products offer heat/thermal protection.

Yes! The ozone naturally filters out some UVB light, but does very little to protect against UVA light. Excessive sun exposure can wreak havoc on the hair, leading to color loss (from UVA rays) + dehydration or damage to the hair shaft itself through loss of moisture + protein (from UVB rays). All IN COMMON products contain ingredients that offer UV protection by filtering both UVA + UVB rays.

No.

No. IN COMMON has a strong commitment to animal welfare + does not directly or indirectly perform animal testing for any of our products. To the best of our knowledge, none of our raw material suppliers test the ingredients used in our products on animals.

Yes.

IN COMMON products utilize ethically sourced silk amino acids derived from the empty cocoon of the silkworm, resulting in the line being considered only vegetarian, not vegan.

As technology evolves and we find vegan alternatives to silk amino acids that provide the high performance expected from IN COMMON products, we look forward to reformulating to meet vegan standards.

IN COMMON uses only the finest ingredients in our products, many of which are natural ingredients. In the pursuit to provide uncompromised performance, many of our ingredients utilize the most effective technology + are specially formulated and, therefore, synthetically derived.

You can learn all about our products on their individual product pages. You can also tune in and follow our social channels for live demos + more product info.

The IN COMMON Crowd Rewards is our customer loyalty program designed to reward you for starting your hair care journey with us! All members of our rewards program earn Points every time they shop + engage with us. Earn Points for joining the program, leaving a review, celebrating a birthday + following us on social media. Join for free + get 25 Points just for signing up!

You can earn Points many different ways:

• Signing up: New customers who sign up for our program will start out with 25 Points! If you have an existing account, we've already gifted your account with 25 Points.
• Purchases: Earn Points every time you shop with us on com + work your way up our Member Tiers to gain greater status + benefits. Start out as an In-sider, grow to be an In-fluencer + finally become the ultimate IN COMMON Crowd leader: the In-genius! The more you shop, the more perks + access you earn! Learn more.
• Birthday: Celebrate your BIG day with us + receive a gift of 50 Points.
• Reviews: Leave a product review on our website for 20 Points; add a photo + get 25 Points; go a step farther with a video + get 30 Points!
• Social Media: Follow us on Instagram + Youtube, + Like us on Facebook for 10 points apiece—plus we’ll keep you updated on all things IN COMMON, too!

Perfect! You have automatically been enrolled in the IN COMMON Crowd Rewards program. Check the IN COMMON Crowd Rewards pop-up on the bottom of the site or HERE to review your Rewards balance.

Everyone! It's free to sign up for an account HERE + start earning points. Plus, you'll get 25 Points just for signing up.

It’s your choice: Use your Points to redeem coupons in $15, $30, $45 + $60 increments. Redeem 100 Points for a $15 off coupon, 200 Points for a $30 off coupon, 300 Points for a $45 off coupon + 400 Points for a 60 off coupon.

Your Points expire one year after the date you earn them. Be sure to check your account + use them. You can easily check your Rewards balance at any time in the pop-up HERE.

Don't worry! Sometimes our system takes a few minutes to process + apply the Points to your account. If you don't see the Points in your account within 24 hours, please email us at [email protected] with your order number + we'll be happy to help you out.

Any Points earned from that order will be deducted from your the IN COMMON Crowd Rewards account balance.

Need help? That's what we're here for. Email us at [email protected] + we'll be happy to help you out!